Shipping policy

Preparing your order

Each order is picked and quality-checked by hand. Please allow 1–3 business days for processing before dispatch; you will receive a confirmation email with tracking at that point.

Transit time

Estimated delivery is 15 business days after dispatch. Transit time depends on the destination and on carrier schedules, which we do not control.

Rates

Delivery is priced by distance from our warehouse in Nový Jičín. The exact amount is calculated at checkout once the address is entered, so it can differ from order to order.

Tracking

Every parcel is sent with tracking. If the tracking page shows no movement for several days, write to us within 7 days of the expected delivery date.

Damaged on arrival

Please open the parcel the day it arrives. Any damage must be reported within 48 hours of delivery, with photos, so the claim can be filed with the carrier.

Wrong address

Please check the address at checkout. If a parcel is returned to us because of an incomplete address, we will contact you to arrange reshipment; the second shipping charge is calculated by distance in the same way.

Drahoslav Michálek
Nová 1005/20, Nový Jičín, 742 35, Czech Republic
Phone: +420 737 497 599
Email: info@ourslerherklotz.shop