Contact information

We are a small apparel team based in Nový Jičín, Czech Republic, and we answer every message ourselves.

Company details

Drahoslav Michálek
Nová 1005/20, Nový Jičín, 742 35, Czech Republic
Phone: +420 737 497 599
Email: info@ourslerherklotz.shop

Customer service hours

Monday to Friday, 09:00–17:00 CET. Messages received outside these hours are answered on the next business day.

Response time

We reply to emails within 1–3 business days. For an existing order, please quote the order number so we can help faster.

Returns and damaged parcels

Returns and exchanges are described in our Refund Policy. Damaged deliveries must be reported within 48 hours; parcels that never arrive should be reported within 7 days of the estimated delivery date.

Address for returns

Drahoslav Michálek, Nová 1005/20, Nový Jičín, 742 35, Czech Republic. Please contact us before sending anything back so the return can be registered.