Refund policy
Our return window
You have 14 days from the day your parcel arrives to tell us that you would like to send an item back.
Step by step
- Write to info@ourslerherklotz.shop quoting your order number, the item and the reason for the return.
- A member of our team confirms the return in 1–3 business days and sends the return address.
- Pack the item as you received it — unworn, unwashed, with the original tags and any belt or sash included.
- Use a tracked service and share the tracking number with us so the parcel can be followed.
Dispatch times
Every order is checked and packed by hand within 1–3 business days. Delivery itself is estimated at 15 business days from dispatch, depending on the destination.
Parcels that do not arrive or arrive damaged
If your parcel is lost in transit, contact us within 7 days of the estimated delivery date and we will open an investigation with the carrier. If it arrives damaged, send photographs and your order number within 48 hours of delivery so we can replace or refund it.
Refunds
Refunds are processed within 10 business days of the returned item being received and approved, always to the original payment method.
Costs
Original shipping charges are not refunded, and the cost of returning an item is the customer’s responsibility. Shipping rates are estimated by distance and shown at checkout.
Drahoslav Michálek
Nová 1005/20, Nový Jičín, 742 35, Czech Republic
Phone: +420 737 497 599
Email: info@ourslerherklotz.shop